Tagged: Contact Extender
February 1, 2016 at 2:01 AM #38199
I need to reestablish contact extender fields. After clearing all contacts and starting from scratch I lost my fields.
In Janitor I already tryed to rebuild extended data tables – no effect.
I deinstalled and reistalled the plug in – no effect.
Before doing all this I already was on the most current version.
<span class=”label”>Store Locator Plus Version:</span>4.4.17
<p class=”envinfo”><span class=”label”>Contact Extender:</span>4.3.02</p>
<p class=”envinfo”><span class=”label”>Add-On: Pro:</span>4.4</p>
<p class=”envinfo”><span class=”label”>Janitor:</span>4.4.02</p>
<p class=”envinfo”><span class=”label”>Add-On: Ergebnisse:</span>4.3.02</p>
<p class=”envinfo”><span class=”label”>Enhanced Search:</span>4.3.01</p>
<p class=”envinfo”><span class=”label”>WordPress Version:</span>4.4.1</p>
<p class=”envinfo”>What can I do next – any suggestion appreciated.</p>
<p class=”envinfo”>Asmus</p>February 1, 2016 at 5:07 PM #38240
Did you back up or export your contact fields before using the Janitor?
You un -installed which Plugin, the Base SLP or the Contact Extender?
What is your url to your site?February 2, 2016 at 3:03 AM #38256
Thank you for responding.
I did export all fields prior to using Janitor, however extendended fields were not showing. I still have the data that should go to these fields though.
I just deinstalled the contact extender.
My site is http://www.rolfingverbanddeutschland.de/February 5, 2016 at 12:18 PM #38351
I spoke to the developer about your issue. Brief explanation is that the SLP is built so that if you are not upgrading to a new version of a plugin or addon it says “do nothing” ( the help tecxt in Janitor states ” using the Delete option will require you to deactivate any extended data add-on packs and install a newer version to get field data back.”
Unfortunately since you used Janitor (last resort option) your Contact Extender is probably confused since you are not installing a newer version but the same version you already had. So next step:
1) Go back into Janitor/Settings
2)Go to Contacte Extender Settings and delete what is in there for Contact Extender settings
you should see something like this Array installed
Array( [installed_version] => 4.3.02)
3) Then reinstall CEX.
Let me know if this works for you
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