Contact Extener Fields not showing

Home Forums Store Locator Plus Contact Extener Fields not showing

This topic contains 3 replies, has 2 voices, and was last updated by  Cici 10 months ago.

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  • #38199

    Siegfried
    Participant

    Hi,

    I need to reestablish contact extender fields. After clearing all contacts and starting from scratch I lost my fields.

    In Janitor I already tryed to rebuild extended data tables – no effect.

    I deinstalled and reistalled the plug in – no effect.

    Before doing all this I already was on the most current version.

    Versions are:
    <span class=”label”>Store Locator Plus Version:</span>4.4.17
    <p class=”envinfo”><span class=”label”>Contact Extender:</span>4.3.02</p>
    <p class=”envinfo”><span class=”label”>Add-On: Pro:</span>4.4</p>
    <p class=”envinfo”><span class=”label”>Janitor:</span>4.4.02</p>
    <p class=”envinfo”><span class=”label”>Add-On: Ergebnisse:</span>4.3.02</p>
    <p class=”envinfo”><span class=”label”>Enhanced Search:</span>4.3.01</p>
    <p class=”envinfo”><span class=”label”>WordPress Version:</span>4.4.1</p>
    <p class=”envinfo”>What can I do next – any suggestion appreciated.</p>
    <p class=”envinfo”>Asmus</p>

    #38240

    Cici
    Keymaster

    Hi Siegfried

    Did you back up or export your contact fields before using the Janitor?
    You un -installed which Plugin, the Base SLP or the Contact Extender?
    What is your url to your site?

    #38256

    Siegfried
    Participant

    Thank you for responding.

    I did export all fields prior to using Janitor, however extendended fields were not showing. I still have the data that should go to these fields though.

    I just deinstalled the contact extender.

    My site is http://www.rolfingverbanddeutschland.de/

     

    #38351

    Cici
    Keymaster

    Hi Siegfried,
    I spoke to the developer about your issue. Brief explanation is that the SLP is built so that if you are not upgrading to a new version of a plugin or addon it says “do nothing” ( the help tecxt in Janitor states ” using the Delete option will require you to deactivate any extended data add-on packs and install a newer version to get field data back.”
    Unfortunately since you used Janitor (last resort option) your Contact Extender is probably confused since you are not installing a newer version but the same version you already had. So next step:

    1) Go back into Janitor/Settings
    2)Go to Contacte Extender Settings and delete what is in there for Contact Extender settings
    you should see something like this Array installed
    slplus-extendo-contacts-options
    Array( [installed_version] => 4.3.02)

    installed_version: 4.3.02
    3) Then reinstall CEX.

    Let me know if this works for you

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