Import Updates Not Working

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This topic contains 1 reply, has 2 voices, and was last updated by  ENEOS 1 year, 9 months ago.

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    Further to my previous post:


    I want to be able to change the sl_url and sl_email fields for multiple records.  But exporting, changing and re-importing with Duplicates Handling set to Update, the records are NOT updated.

    Lance, what is the process of you responding to these posts? some issues are being replied to in a short period of time yet I have been waiting over 3 weeks for a response to another ticket.




    I am experiencing the same issue. When I import a new list and set duplicates handling to “Update,” the import tool does not seem to recognize the records by their unique ID. Instead, if there is any difference in the name or address, a duplicate record is added.

    I submitted a separate ticket, but I don’t see it in the forum. Should I open a separate ticket?


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