Pro Pack Causing other plugins to deactivate

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This topic contains 4 replies, has 2 voices, and was last updated by  Cici 6 months ago.

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  • #41375

    Zachary
    Participant

    I’ve been using Store Locator Plus with the Pro Pack for a year or more, and just started having issues with it on May 18th. Both plugins and several other plugins I use were deactivated and continued to deactivate themselves randomly since then, without any warning or notification that there had even been an error. Sometimes everything would be active for a few hours, sometimes only a few minutes (which made everything hard to test). Neither the server logs nor the WP debug logs showed anything unusual, and a scan for malware came back clean. I finally isolated the issue to the SLP Pro Pack. If all my other plugins are active and I activate SLP Pro Pack, the issue starts, and if it’s deactivated, I have no issue. Here’s a list of the plugins that were deactivated by the issue.

    Advanced Custom Fields
    cforms
    Constant Contact Plugin for WordPress
    GEO my WP
    Popups – WordPress Popup
    Relevanssi
    SI CAPTCHA Anti-Spam
    Store Locator Plus
    Store Locator Plus :: Pro Pack
    WP Document Revisions
    WP Publication Archive

    Any help would be appreciated and would be a huge education for me. I’ve never dealt with such an odd issue in WP before.

    #41382

    Cici
    Keymaster

    Please provide your versions of SLP and ProPack, and WP ( see posting guidelines) , a screen shot of Your Plugin environment would be most helpful.  If you are using an old version of ProPack with New versions of SLP or WP it might not work , but it will NEVER deactivate your other non-SLP  plugins.

     

    #41404

    Zachary
    Participant

    Sorry about that.

    SLP 4.5.05
    ProPack 4.5
    WP 4.5.2

    I’ve attached a screen shot of the Your Plugin environment page.

    I wouldn’t believe that it would deactivate other plugins, either. Never had such a strange issue before. But when it is activated, those plugins all deactivate, and when it’s not, there’s no issue.

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    #41408

    Cici
    Keymaster

    Inspect your console  in any browser,, and you will need to debug , you can use firefox to febug or any tool in browsers, See our troubleshooting section.  I quickly inspected your site (this is your url correct) and immediate error message (red means bad). See attached screenshot of your console using Chrome. I am guessing the plugin called geocode is the culprit.

    Whenever  you get this error message that I see on your site, it means you have more than one plugin and/or theme trying to load and geocode maps and addresses, this can cause SLP to break.

    js?language=en&region=US&ver=4.5.05:93

    “You have included the Google Maps API multiple times on this page. This may cause unexpected errors.”

     

     

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    #41410

    Cici
    Keymaster

    Troubleshooting is the link, there are tutorial videos on troubleshooting as well.

    thanks, let us know what you find out

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