Search Reports not appearing

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This topic contains 6 replies, has 2 voices, and was last updated by  Cici 11 months, 4 weeks ago.

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  • #36617

    Toon
    Participant

    I am experiencing an issue with the search reports: none of the buttons does seem to activate any reporting to csv. Please find attached my plugin environment.

    What do I do wrong?

     

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    #36677

    Cici
    Keymaster

    Hi Toon,

    I just tested the Reporting” export search” and export results functions to a csv file and it did download to a csv for me.

    Are you saying it isn’t downloading or the info in the report is incorrect?

    #36682

    Toon
    Participant

    Hi Cici,

    In my Reports screen (at the bottom, see attached image) I see two report buttons (for top search and top results). Clicking these does not lead to any visible action.

    How did you manage to get a report?

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    #36753

    Cici
    Keymaster

    Hi Toon,

    Did you check Enable reports under the Settings Tab?

    Did you set the Report parameters (dates, number of searches)?

    I just clicked on the export button , you have to enable the reports under settings first. See attached

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    #36755

    Cici
    Keymaster

    The settings panel under reports

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    #36772

    Toon
    Participant

    Hello Cici,

    1) Reporting is/was enabled under the settings tab.

    2) Report parameters are/were set (start date, end date, number of lines)

    3) The reporting information is/was correctly shown on the screen (summary graph, parameters, top 10 searched, top 10 found)

    4) export to csv is not responding…..

    It puzzles me,

    Regards

    #36802

    Cici
    Keymaster

    Ummmm,,, me too. Am Puzzled.

    So if all these things are set and it works for me and not for you I have to surmise that it may be a server configuration difference or permissions security issues on your server. Can you read the Ajax blocked tests under Troubleshooting Troubleshooting Ajax Blocked test and do the quick test for a JSON response

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