February 15, 2016 at 2:59 PM #38649
It was discovered by a customer in the last week that our store locator page isn’t working. It returns no results or a random pin on the map which doesn’t match a location.
The Store Locator URL is http://www.ghyslain.com/find-our-products/
I attached the screenshot of the environment as requested.
Attachments:You must be logged in to view attached files.February 18, 2016 at 3:12 PM #38780
Did they update something or add something recently, Look at Troubleshooting section under Ajax and other areas that will cause issues with the maps.
Also look at the other plugins they are running, is another plugin or event listener on their site using Google Maps as well…
Just a quick look with Chrome Developer tools (you can do this easily as well, and there are videos under the Documentation page about debugging under Documentation and links to debugging in Troubleshooting that are explained by the SLP developer)
A few apparent issues,
Their site is also using outdated js versions from their theme or another plugin
ERROR message (see this immediately when you turn on Chrome Developer tools and inspect that site url) :
js:85 You have included the Google Maps API multiple times on this page. This may cause unexpected errors.
If you look at their sources you will see they have ajaxgoogleapis and then
mapsgoogleapis listed twice.February 22, 2016 at 3:55 PM #38875
Thank you for your response.
I’m not sure why the page would call out the Google APIs twice. We have not altered the plugin files. Can you direct me to which of the plugin files might cause this issue?
HeidiFebruary 22, 2016 at 5:27 PM #38879
With all other plugins deactivated, it still does not work.
HeidiFebruary 24, 2016 at 4:38 PM #38939
For Both of those issues, check under General settings ,
P.S. I have not seen a PHP setting like you have in your screenshot..
I have not altered the PHP settings from install. Are you saying they are set incorrectly?February 24, 2016 at 4:43 PM #38941
Go to this page: Home / Support / Documentation / Store Locator Plus / Troubleshooting for more information.
If you need the SLP developer to delve in to troubleshoot (not necessarily fix if it is something in your site like the theme or domain and not the plugin) it is a paid support option to login to your site as admin it is $300, so it may be much simpler for you to follow the debugger or read through the troubleshooting page to narrow it down.February 24, 2016 at 4:56 PM #38944
The AJAX test returned “success.” I’ll see if there’s anything else on the troubleshooting page which will help even though I’ve gone through it already.February 24, 2016 at 4:56 PM #38945
P.S. Heidi, SLP is version 4.4.26 now, No, I wasnt saying your PhP was causing it to break, just noting that Ive not seen that type of output before. I am not an expert in that arena by any means.February 25, 2016 at 8:23 AM #38964
I’m on 4.4.26. 🙂February 29, 2016 at 7:27 PM #39106
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