November 24, 2015 at 4:00 PM #36157
When I try to upload a file it acts like it’s uploading but then it just re-loads the location page with no new locations added.
My list is too big to attach here but is formatted like the attached.
I updated wordpress and the plugin recently.
- This topic was modified 1 year ago by Erin.
Attachments:You must be logged in to view attached files.November 25, 2015 at 3:10 PM #36197
Please indicate how many lines you are uploading. I assume you are referring to the CSV files as shown in your attachment. Also what are the settings under the Bulk actions importer are you using (I.e skip geocoding etc)
Do you recall the versions of SLP and ProPack you updated from – to ?November 25, 2015 at 3:14 PM #36199
The file has 1802 lines, and includes the locations that are already loaded to the site.
I have tried it with all 4 checked and with some unchecked
November 27, 2015 at 2:42 PM #36235November 30, 2015 at 8:41 AM #36286
- This reply was modified 1 year ago by Erin.
There are no warnings or any other messages. I upgraded to SLP <span style=”color: #000000; font-family: ‘Open Sans’, sans-serif; font-size: 13px; widows: 1; background-color: #f7fcfe;”>4.3.20 and SLP pro pack 4.3.02. Not sure how to find what version I upgraded from…</span>November 30, 2015 at 7:23 PM #36342
Here is the
Also See Troubleshooting Ajax blocked for some reason the server is not allowing the load so am thinking there may have been some recent changes in your system configuration or an issue with memory.
I haven’t seen this issue of late but Lance wrote an extensive article on what to check. As mentioned we have customers with very large lists loading.
See Lances Blog some time ago about the amount of Locations he has loaded and any issues. You can search Docs and News for info on this any subjectDecember 2, 2015 at 11:10 AM #36434
Ok I’ve tried looking at the debugger (not sure I was looking at the right thing… debug tab in Firebug)? Didn’t see anything.
Is there another plugin that works? This may be too difficult for me.December 2, 2015 at 11:52 AM #36436
Could it be that I need to do something with a Google API? I know I had a calendar plugin recently that stopped working because it needed one set up…December 5, 2015 at 2:07 PM #36545December 5, 2015 at 2:14 PM #36546December 7, 2015 at 11:36 AM #36584
OK I added a google API key, Google client ID and Private Key and it did not help. What else can I try??December 7, 2015 at 5:51 PM #36605
Are you on a shared server or a dedicated server? It must be your server configuration. Unfortunately I have no way of helping you with that.December 9, 2015 at 2:23 PM #36668
If you are on a shared Server, the issue is most likely with the configuration and limitations of your server. Google API will not change your server capacity. It only deals with the limitation for the queries to Google for geocoding.
Based on what you have described, as mentioned before, check with your server provider or Your OS for limitations. We cannot tell you which server to get or use, that is outside the scope of this topic.
.December 9, 2015 at 2:34 PM #36670
P.S. I just thought of something, you said you had a previous version, a part of the puzzle is missing here, did you export a csv file that you already had and are you trying to re-import it either with a new domain?
Under Manage Locations Bulk actions, what settings are you using on the Bulk Import actions? Are you trying to re-import a list that has already been semi geocoded?
Under the Import button:
Did you use the setting to Skip Geodoce or just geocode missing , skip duplication etc…
If you can send us the csv file you are trying to import so I can test it on my site
If you do not want to do that I can you can Try using Janitor to clen up those locations and re importDecember 9, 2015 at 2:47 PM #36673
The .csv file is not from a previous version. The list does contain some locations that are already uploaded. I am not sure how to send the CSV file because it is too big. I have attached and abridged one… please try that!
I’m not sure which checkboxes to use. I’ve tried all, none, and combos… what do you recommend?
thanks so much for your help!!!
Attachments:You must be logged in to view attached files.December 12, 2015 at 1:18 PM #36745
I sent you an email as well that provides more details but wanted to get back to you in this thread in case anyone sees it for answers in the forum.
By the looks of the List you provided in forum there were errors that I believe point to an issue with some of the addresses For instance in the address line you have info that cannot be geocoded per Google: That is why you are reaching your over Google Query even with API. Google can try forever and not be able to geocode.
It is not in the proper format: I.e.
2545 Schrock Rd. Westerville, OHæ
The Westervill, ,OHae is confusing the system trying to Geocode and is looping thru Google and that is why you are getting over Google query, . You cannot have special characters in your csv file format.
The commercial version of Google Maps could not locate that address either and it will keep looping in the SLP system trying to geocode: It gets this response from Google Maps (not using SLP)
We could not find 2545 Schrock Rd. Westerville, OHæ
Make sure your search is spelled correctly. Try adding a city, state, or zip code.
More Google search results for 2545 Schrock Rd. Westerville, OH
There are other errors in your CSV file format, you have a comma between some and not others when you added NW.
You should export your list in SLP to a csv file format and then you might need to use Janitor if the locations didnt delete completely. Inspect your csv file format using the best practices as discussed in the Troubleshooting and Documentation. (i.e. If you want to skip a field that column in the CSV file must be blank:) You have some locations geocoded and others that are not. You can handle that by deleting all of that column or just click on the Bulk update to skip.
Additional info on how to set retries are under. Geocoding Errors
Set the retires as suggested in the above.
If the developer finds anything else then he will address it in next few days.
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