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Yahoo Supports Spammers? Sad but true…

Back in the day when Yahoo was still a teenager, that is about 5 years ago in Internet time, Yahoo! used to provide simple ways to report abuse from their user base. Getting spammed like crazy from “ijustsendspam@yahoo.com”? Go to the Yahoo Abuse site and you were quickly directed to a form to report the incident along with any evidence.  Within a few weeks the user would be gone.

That was then.   We are in a different era now.  Yahoo is now a crusty old man, and a feeble pissed-off one at that.    The younger, stronger Google has come in an taken over their executive seat on the board and put them on the path to retirement where they are destined to circle the buyout waters on the cruise ship of indifference.

Today when you get spammed, receive death threats, get 300 notices every hour posted to your blog or online forum to buy enough V1Agra, C1Al1s, or other meds at the senior citizen’s online discount center (probably hosted at Yahoo) you can start the same “report abuse” process.  However, today the old senile Yahoo simply runs you through a few questions to pretend they give a damn and give you canned web knowledgebase response that says “Click the report spam button on your browser”.   Very useful crusty ol’ Yahoo, very useful indeed.

So now there are thousands of spammers that no only sign up for new Yahoo! accounts every day, but THEY NEVER GET BANNED.   It is nearly impossible to report any form of abuse and Yahoo obviously doesn’t care.

The only trick I found to even send a message to Yahoo is to report use from a Deceased User, answer the right follow-on questions in the right-way, and fill out a 13-part form to prove to Yahoo! that you are not trying to spam them or create false posts obviously worried that their own “IAMGoingToSpamTheShitOutOfYou@yahoo.com” user might use these forms to spam them to death.

Have you found an easier way to report abuse or spam by a Yahoo user?  Let us know?  In the meantime please feel free to email lq512@yahoo.com and send back some spam an abusive emails his way for sharing his spamming efforts with us.

 

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Google Spam Filter FAIL

My favorite tech company has fallen off their pedestal and their new-found ego is going to give them a big ugly black eye.   The tech community is quickly becoming disenchanted with the ways of Google, thanks in a big way to the ultimate FAIL of the Google Spam Filter.    It turns out that Google decided the previously intelligent spam filter was not intelligent enough.   Obviously they decided that it needed to think more like a human.  And by more human-like we mean MAKING MISTAKES.  And big ones at that.

We started to realize about 3 weeks back (Last week of April, 2011) that some client emails were not showing up.   We assumed it was just an errant send from the other end.  You know, HUMAN ERROR.  Well it turns out that we had become so accustomed to Google’s spam filter being nearly flawless that we never thought to even check our spam folder.

Well we should have.  There was not only the missing client emails in the spam folder, but dozens… literally dozens… of other legitimate emails in there.  Sales leads.  Customers trying to contact us, and a LOT of customers complaining about not getting their product license.    Hmmm…  that’s odd.   We normally get one complaint/month about a license not going out.  A robot sends those out for us automatically when someone purchases a product.    But for some reason a half-dozen clients in less than a week did not get their license.

Then a client complained we never gave them a project update.  We did.  We sent MANY updates.   They were PISSED.   I resent the message.  The didn’t get them.   Then the lightbulb went off… “did you check your spam folder?”.    Turns out the client is using gmail and YES, ALL of our message are in their spam folder.    That was odd.  We are on their contact list & they are on ours.   Yet Google spammed us.

Then we went and looked at all the complaints about not getting a license.  Guess what?  ALL gmail people. Every one.    Then we noticed that any of our employees, customers, or clients that use gmail were not only getting legitimate messages put in the spam folder but that blatant spam was getting into their inbox much more frequently than before.

We are pretty damn certain that Google changed the spam filter across the board.  Luckily we have a paid Google mail account so we have support.  Or so we thought.  It turns out our contact refuses to admit they changed anything.  He has not said that they did NOT change anything, but after more than a week of back-and-forth he has pointed the finger at us EVERY TIME.  We have literally had to change or explain over a half-dozen settings, like why our MX records are on our server, the fact that the spam filter is turned off on our server, the fact that our gmail account allows for relay and incoming email from our email server IP.   Every time we tell him “GOOGLE CHANGED THE SPAM FORMULA” we get another “did you check <blah> answer.

Obviously Google didn’t do anything wrong.  There is no way they changed the formula, right?

Well HUNDREDS of posts on the Internet are creating a buzz that says otherwise.  Maybe we are wrong, but something smells of Google having just opened a can of rotten spam and they are going to have a bitch of a time getting that one back in the can.

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