Payment Updates For Managed Locator Service

My Store Locator Plus was updated over the weekend to update payment processing.   This does not affect billing on existing active accounts and is not related to the WordPress plugins.

Renewing Expired Accounts

For accounts that were canceled within 30 days, whether by choice or because a credit card payment could not be processed, the renew option is back online.

The option to renew a recently-expired accounts had been offline for the past 60 days due to a change in the programming interface at our payment processor.    With the changes to the interface all renewed MySLP subscriptions will have a new subscription number.  This will not impact your MySLP functionality but for those that keep track of transactions at Stripe (our payment processor) you will note two different subscriptions if you choose to renew your account.

New Edit Locations Interface

You may have noticed that the admin interface for Store Locator Plus has been changing during the past few releases.

Last month My Store Locator Plus users noticed that the Advanced Settings menu has been renamed “Store Locator Plus”.   This has been done as we work toward improving and consolidating our documentation as well as functionality between the WordPress plugin and the fully managed locator service.

This month our Store Locator Plus users , whether using the WordPress plugins or MySLP service will notice that the add and edit locations page looks a bit different.   This is part of today’s 4.9.14 update for WordPress and 18.04 update for MySLP.

Store Locator Settings

Store Locator Plus for WordPress users should skip version 4.9.11 of the base plugin (Store Locator Plus) update.  Installing that release will reset some settings for the plugin including the layout settings for users that have the Experience add on.

The problem has been located and is patched in the 4.9.12 release that was published moments ago.

Full Restore

If you updated to 4.9.11 you will need to restore your SLP settings from a backup of the site made prior to the SLP 4.9.11 update.

Selective Restore of Settings

Experienced users can restore the following two entries from the wp_options table from a prior backup of the site if you do not wish to do a full site restore:

option_names: csl-slplus-options and csl-slplus-options_nojs

If you are not sure how to restore select options from the wp_options table your best alternative is a standard full site restore.

No locations are lost/changed during this process. They are stored in a separate location.

For Users With No Custom Layouts

If you updated to 4.9.11 of Store Locator Plus but are not using the Experience add on you may be able to update to SLP 4.9.12 and restore standard styling by doing to Settings > View > Gallery Styles and selecting one of our default styles for your site.  If you were using the Default style select Default With Font Tweaks , activate it, then select Default to re-load the layout controls from our servers.

MySLP Managed Service

Most users were not impacted by this bug.  The select few users there were impacted by the 18.0320 update last week have had their prior settings restored.

If you are using MySLP and think your settings were changed and your account was not reset, please let us know within 30 days so we can manually recover your prior settings.